Platform

Login and sign-up

You can find troubleshooting information related to the login and the sign-up process. For more information on the sign-up process, see Sign-up and login.

I tried to log in, but it says my user already exists.

When the user is created but not activated, after some time, the user is automatically marked as inactive.

If you try to log in once your user status is inactive, you are redirected to the error screen since your user already exists. 

Solution: Reach out to your organization's BuildingMinds administrator to delete your user and sign up again.

I cannot reset my password / I am not receiving a password reset email.

The password reset depends on the specific authorization settings of your organization.

In case you are not using Single Sign-On in your organization for the login, please follow the steps.

Create a password (without Single-Sign-On)

Once your organization's BuildingMinds administrator created your user, you receive a sign-up invitation via email.

1. Click on Sign up in the email.
   The Sign-up/Login page opens.

2. Enter a valid email address and click Continue.
   You receive a verification code via email. Check also your spam. Go back to the Login page. Your email address is auto-filled.

3. Enter the verification code that you received via email and click Submit code. If the code is expired, click on Resend code.

4. The sign-up form opens.
   Fill out the form. All fields are mandatory.

5. Enter a valid password, respecting the specified requirements.

6. Re-enter the same password.

7. Enter your first and last name.

8. Accept the BuildingMinds Policies and click Continue.
   You are redirected to the login page.

9. Log in using your registered email and password.

Reset password (without Single Sign-On)

1. When logging in, enter your email address and click Continue.
   Email is auto-filled in the Login screen.

2. Click Forgot your password?

3. Enter your email address registered and click Send verification code.

4. You receive a verification code via email.
   Check also your spam or other folders of your inbox.

5. Enter the verification code that you received via email and click Submit code. If the code is expired, click on Resend code.

6. Enter the new valid password, respecting the specified requirements.

7. Re-enter the same password.

8. Click Continue.

9. You are redirected to the login page.

10. Enter your registered email and newly set password.

Initial login with Single Sign-On

If your organization uses its Active Directory to authenticate users, you need to follow the sign-up or reset password process defined by your organization.

Once your user is created by your organization's BuildingMinds Platform administrator, follow the steps to log in.

1. Open the Login page.

2. Enter your registered email address and click Continue.

3. Your organization's authentication page opens.

4. Follow the steps to log in.

5. The sign-up form opens.

6. Enter your first and last name.

7. Accept the BuildingMinds Policies and click Continue
   You are logged in to the BuildingMinds Platform.

Resolving Blank Page Issues once logged in to BuildingMinds Platform

If you're currently logged into our platform but are encountering a blank page, this issue may stem from security measures. To help troubleshoot and resolve this problem, please follow these steps:

1. Firewall Settings: Ensure that you've allowed or whitelisted all subdomains of onbuildingminds.com, as well as the onbuildingminds.com domain itself, in your firewall. This step is crucial for accessing our platform without interruptions.

2. JavaScript : Our platform utilizes JavaScript. Please make sure that JavaScript is enabled in your browser and allowed through your firewall, enabling JavaScript should resolve the issue.

3. Exporting HTTP Archives: Browsers have a feature that allows the export of "HTTP archives" (HAR files), which log the browser's communication with a server. These logs can be incredibly helpful in debugging issues. Please export a HAR file following your login attempt when you encounter the blank screen. You can find instructions for generating HAR files here: How to Generate HAR Files.

4. Screen Recording: To further assist in diagnosing the issue, we kindly ask you to record your attempt to access our platform using the browser of your choice, with the developer tools console enabled. This can provide valuable insights into any errors that might be occurring.
   
   Here's how you can find the developer tool in various browsers:
   
   Firefox, instructions are available at: Mozilla Developer Tools Documentation
   
   Safari, instructions are available at: How to Enable Develop Menu in Safari on Mac
   
   Chrome, instructions are available at: Chrome DevTools Overview
   
   Edge, instructions are available at: Opening Developer Tools in Microsoft Edge

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If you are still experiencing issues after completing the steps, please get in touch with us at [email protected]